Update on point allotment specifications
Dear merchants,
thank you for using easyPoints. The point allotment specifications for orders that have not ben payed were changed.
Please refer to the following for more details:
Previously
Points allotment happens upon fulfillment, irrelevant from the order's payment status.
After the update
Point allotment will only happen when the order is "paid" upon fulfillment. If the payment happens after the fulfillment, point allotment / pending period application will happen based on the "paid at" time stamp.
Due to this update, customers may experience some differences in when they earn points, if payment methods that won't happen immediately (e.g. Conbini payment, COD, etc...) are selected, or when there is a delay in the payment proccess.
If you have any concerns / questions, please contact our support team.
Lunaris support address：easypoints@lunaris.jp